Return and Exchange Policy
Roomstylez hereinafter referred to as we provides return and exchange services in accordance with UK law and the GDPR General Data Protection Regulation This policy explains the circumstances under which returns and exchanges are allowed the application process and cost rules helping you understand the available options after receiving your products
Circumstances Eligible for Return or Exchange
Within 30 days from the date you actually receive the goods you may submit a return or exchange request under the following circumstances including but not limited to
The product has functional issues material problems or manufacturing defects
The product received does not match the description on the website such as style color or size
The product is damaged during transportation affecting normal use
The product accessories are missing or incomplete
The product packaging is seriously damaged affecting product use
Other situations where the product cannot be used properly not caused by you
You may also submit a request for return or exchange without reason within the specified period
Return and Exchange Application Process
To apply for a return or exchange please follow the steps below
Contact our customer service via email or phone and provide the following information
Order number
Payment proof or payment date
Reason for return or exchange
Photos or videos to illustrate the issue if applicable
Our customer service team will review the request within 1–3 working days
If approved you will receive the return address and further instructions
Please follow the instructions to return the product and keep the logistics proof
After receiving and inspecting the returned product we will process the refund or arrange the exchange according to the situation
Refund Method
If a refund is involved it will be processed using the original payment method such as Visa or MasterCard
Due to bank or payment institution processing times refunds typically take 10–15 working days to reach your account
If you do not receive the refund after this period please contact us for assistance
For more details please refer to our Refund Policy
Exchange Product Delivery
If you choose to exchange the product the delivery of the new item will follow our current delivery rules
Product preparation time 1–3 working days
Delivery time after shipping approximately 10–15 working days
After the new product is shipped you will receive a notification containing logistics information and can track progress via the order tracking page on our online store
Costs
Returns without reason shipping costs are borne by you
Returns due to product issues reasonable shipping costs are borne by us
Exchange shipping costs for sending the replacement product are borne by us
Except for the above situations no additional return or exchange handling fees will be charged
Responsibility
If the return or exchange is due to product quality issues or discrepancies we will cooperate according to applicable rules
If any issue occurs during the return shipment we will assist you in communicating with the logistics service provider
If minor inconsistencies exist in the application information we may verify with you without directly rejecting reasonable requests
If delays occur due to unforeseen factors such as public events or transport disruptions we will continue to process the request as much as possible
If the product inspection shows discrepancies with the description not caused by human factors we will negotiate a reasonable solution with you
Contact Us
If you need assistance during the return or exchange process please contact us using the following details
Address: 346 COUNTY ROAD 4702, DAYTON, TX 77535, US
Customer Service Email: info@roomstylez.com
Customer Service Hotline: +1 (561) 435-2702
Service Hours: Monday to Friday, 09:00–12:30 and 14:00–18:00 (UK Time)