Refund Policy
Roomstylez (hereinafter referred to as “we”) provides refund services in compliance with UK laws and the GDPR (General Data Protection Regulation), ensuring that your refund requests are handled fairly and transparently. This policy explains our refund conditions in detail to help you understand the applicable procedures and requirements.
Refund Conditions
When your refund request meets the following conditions and has been approved by us, we will initiate the refund process in accordance with this policy to ensure a standardized and efficient refund procedure:
Your order cancellation request has been approved by us. For detailed information regarding order cancellations, please refer to our Order Cancellation Policy.
Your return and refund request has been approved by us. For applicable conditions and procedures related to returns and refunds, please refer to our Return and Exchange Policy.
Refund Method
Refunds will be processed using the original payment method used at the time of purchase, such as Visa or MasterCard. Depending on the bank’s processing time, refunds are generally completed within 10–15 working days. If you do not receive the refund after this period, please contact us for assistance.
Handling Refund Issues
If you encounter issues such as incorrect refund amounts, delayed refunds, or refunds rejected by your bank, please contact our customer service team immediately and provide your order number, payment proof, and refund records. We will handle your request within 1–3 working days and keep you informed of the progress and outcome.
Disclaimer
If refund issues occur due to our internal errors, such as review mistakes or refund processing errors, we will take full responsibility and take necessary corrective measures to ensure your refund is processed promptly.
If refund delays or issues are caused by banking problems or payment obstacles, we will assist you in communicating with the relevant institutions and make every reasonable effort to resolve the matter.
If a refund cannot be processed due to changes or cancellation of the payment account, we will verify your identity and relevant information and work with you to restart the refund process.
If the refund process is interrupted or delayed due to unforeseen events such as natural disasters, system failures, or political changes, we will notify you promptly and resume refund processing as soon as the issue is resolved.
We do not charge any additional fees or service charges related to refunds. All refunds are processed strictly in accordance with the approved amount and applicable policies.
Contact Us
If you have any questions or need assistance regarding refunds, please contact us using the following details:
Address: 346 COUNTY ROAD 4702, DAYTON, TX 77535, US
Customer Service Email: info@roomstylez.com
Customer Service Hotline: +1 (561) 435-2702
Service Hours: Monday to Friday, 09:00–12:30 and 14:00–18:00 (UK Time)