Order Cancellation Policy
Roomstylez hereinafter referred to as we provides order cancellation services under UK law and the GDPR General Data Protection Regulation This policy explains the circumstances under which an order can be cancelled the processing procedures and relevant considerations helping you understand the available cancellation options after placing an order
Circumstances Under Which Orders Can Be Cancelled
You may request an order cancellation if the following conditions are met
The request is made within 48 hours from the time of placing the order and the order has not entered the shipping process
The order has not yet been handed over to the logistics service provider
If the order exceeds 48 hours or has already entered the shipping stage direct cancellation is not possible In this case you may request a return and refund after receiving the goods in accordance with our Return and Exchange Policy
How to Submit an Order Cancellation Request
To cancel an order provided the above conditions are met please contact our customer service team and provide the following information for verification
Order number
Payment proof or payment date
Email address or phone number used for contact
Our customer service team will verify your information upon receipt of complete details
Processing Time
Order cancellation requests are usually reviewed within 1–3 working days
If the cancellation request meets the conditions and is approved the refund process will be initiated simultaneously
The processing result will be communicated via the contact information you provided when placing the order
Refund Method
For confirmed cancellations refunds will be processed using the original payment method such as Visa or MasterCard
Due to banking or payment institution processing times refunds typically take 10–15 working days to reach your account
If you do not receive the refund after this period please contact us for further verification For more details please refer to our Refund Policy
Special Circumstances
If system errors or incorrect order information necessitate cancellation we will cooperate to complete the relevant process
If you submit a cancellation request within the valid period but the order is shipped due to processing delays we will assist you according to the relevant procedures
If minor inconsistencies in the cancellation request occur we may confirm the information with you rather than directly rejecting a reasonable request
If processing delays are caused by unforeseen circumstances such as system maintenance or public events we will continue to process the request to the extent possible
As long as the cancellation conditions are met no additional cancellation fees will be charged
Contact Us
If you have any questions or need further assistance regarding order cancellations please contact us using the following details
Address: 346 COUNTY ROAD 4702, DAYTON, TX 77535, US
Customer Service Email: info@roomstylez.com
Customer Service Hotline: +1 (561) 435-2702
Service Hours: Monday to Friday, 09:00–12:30 and 14:00–18:00 (UK Time)